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Personal Claims

At Etiqa Insurance, your claim is our priority. Find out the step-by-step guide of our claims procedure.

The Motor Claims Framework (MCF) is an initiative of the General Insurance Association of Singapore, to spell out clear and common procedures for motorists, on what to do in the event their vehicle is involved in an accident.

This is what you must do in the event of an accident:

Step 1

  • Exchange particulars of involved parties including Name, NRIC/FIN (if foreign worker), Telephone Number, Address and the motor insurer.
  • Take note of the vehicle numbers.
  • If possible, take digital/MMS photographs of the vehicle(s) and the accident scene.

Step 2

  • Call any of our Approved Reporting Centres for a tow truck, if needed or for further advice on the procedure for accident reporting. Click here for a list of Etiqa’s our Approved Reporting Centres.

Step 3

  • You must report and bring your accident vehicle (regardless damaged or not or whether you are claiming under your own policy or not) to our Approved Reporting Centres within 24 hours or by the next working day if the accident happened on a weekend or a Public Holiday.

Should you fail to do so, your NCD will be affected and your claim may be prejudiced.

Please note:

You are still required to make a police report for the following categories of traffic accident before you proceed to the Approved Reporting Centres for your motor accident report:

  • Injury cases.
  • Accidents involving a government vehicle or damage to government property.
  • Accidents involving a foreign vehicle.
  • Accidents involving a pedestrian or cyclist.
  • “Hit and Run” cases.

If you have lodged an own damage claim – You can check the status of your repair by clicking below.

Etiqa Insurance - Claims

In the event of a claim:

  • During office working hours (8.30am to 5.30pm), Policyholder can contact Etiqa Claims Team on the procedure for lodging a Medical claim. Alternatively, Policyholder can download the Claim Form and complete it for submission together with the supporting documents (i.e original medical bills/Discharge Summary/Medical reports).
  • Should the

    claim submitted is in order, the claim will be processed and necessary payment will be made to policyholder accordingly

In the event of a claim:

  • During office working hours (8.30am to 5.30pm), Policyholder can contact Etiqa Claims Team.
  • Etiqa Claims Team will assess the situation, if a site survey is necessary; Etiqa will contact the appointed Loss Adjustor to visit the site.
  • The appointed Loss Adjustor will review the site survey and assess the claim situation with Etiqa Claims Team.
  • If a site survey is not necessary, Policyholder will be required to complete the Property claim form and submit official quotations for Etiqa Claims Team approval.

In the event of a claim:

  • During office working hours (8.30am to 5.30pm), Policyholder can contact Etiqa Claims Team on the procedure for lodging a Personal Accident claim. Alternatively, Policyholder can complete the online claim form or download the Claim Form and complete it for submission together with the supporting documents (i.e original medical bills/Discharge Summary/Medical reports).
  • If Personal Accident claim is related to death, a Loss Adjuster will be appointed to assist in the investigation.
  • Should the claim submitted is in order (include cases involving Loss Adjuster), it will be processed and necessary payment will be made to policyholder or Insured person accordingly.

Click here to submit your PA Claim Form online

In the event of a claim:

  • During office working hours (8.30am to 5.30pm), Policyholder can contact Etiqa Claims Team on the procedure for lodging a Travel claim. Alternatively, Policyholder can complete the online claim form or download the Claim Form and complete it for submission together with the supporting documents (i.e original medical bills/MC/Medical reports/Airport irregularity Report/Police Report Lodged Overseas/Letter of Administration or Probate).
  • If Travel claim is related to death, a Loss Adjuster will be appointed to assist in the investigation.
  • Should the claim submitted is in order (include cases involving Loss Adjuster), it will be processed and necessary payment will be made to policyholder or Insured person accordingly.

Click here to submit your Travel Claim online



Category: Auto Insurance

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