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We had a terrible experience with Budget. I am so annoyed and unhappy about Budget that I can only mention how bad Budget is when someone asks me about my trip. So we reserved an intermediate vehicle. We have an intermediate vehicle at home and it fits our luggages and the 4 four us comfortably. And I called Budget customer service to inquire what kind of tires are provided on the vehicle. The people in the call center said that the tires would be whatever it needs to be for the weather in the city we rent. So we go to pick up our rentals. There were 4 of us. Two adults and two kids. We have one regular size luggage. One medium size and a hand luggage. The lady tries to up sell us to an SUV for $600 more. Are you kidding me? That's 4 times the price of what we paid. But that's not the problem.
So she processes the rental and takes us out to the vehicle and gives us the smallest intermediate vehicle. Honestly, you saw that there were 4 of us and luggages and there are a lot of other intermediate size vehicles on the lot. We don't get a choice. We told her no to that vehicle and asked for the one next to it as we didn't get a chance to see all our options. This is the only one we noticed as it was right next.
She said, "Sure," and gave us the vehicle. But when we put our things in, it was very tight. It scratched up our luggages and very tight in the front for seating as well. It was snowing and very cold so we didn't want to ask for another vehicle. But I am so pissed about the way we were treated. Then the vehicle had all season tires. I asked for winter tires and I was told the only option was to pay $600 more for an SUV. The day we were in Calgary, the streets were packed with snow and it was snowing and they gave us a vehicle with all season tires.
We then required a booster seat however that location did not have any. So they check the other stores and gave us an address to another location. The address given to us was incorrect. It took us to the middle of nowhere. I
then had to google where the location was using my roaming charges. Then we got there. Getting from one Budget to the other Budget location, we had a hard time maneuvering the vehicle. The car was swerving and we were going really slow with the crappy tires we had. At one point, we had to run a red light cause the vehicle would not stop!!!
So we get to this location and we ask them if there is anything we can do about the vehicle. The lady tells me that we can get cars with winter tires for $15/day. I told her that I will take it. She then said then she had none on the lot. No other effort is made to help us. I told her that we can't even drive this vehicle in Calgary. The plan was to go to Banff, Lake Louise and Jasper. As for the booster seat, the price is just unbelievable at $13/day. We can get a booster seat at Walmart for $20 (regular price) any day and that's what we did. She said they can't do anything. Due to your unreliable vehicle, we had to cancel hotels and plans last minute. We planned this trip for 6 months and all because of your unreliable service and lack of service, we had to change our plans. We were looking forward to this trip. This was our first time in Alberta. It was huge disappointment and costly.
Then another thing we noticed was that the gas tank was not full when we got the vehicle. The screen showed that we had a bit less than 500 km. When we ran out. We then filled the tank and this time, the vehicle showed that we can drive 655 km with the full tank. So I think we got ripped off there. We have to return the vehicle with a full tank but you don't give us a full tank.
At one point, our car was having problems so we went into another Budget and they said "Sorry we can't help you. We are different franchise, please call the location you rented from." We were in Edmonton. The rental location was Calgary. So if I had an issue, I'd have to drive back to Calgary??? This is the first and last time I rent from Budget. We will stick with Avis as we usually do!!! I will also make sure, I spread the word about your service to my friends, family, co-workers and online reviews! I don't think anyone else needs to go through the same issues as us or even more! I normally do not take the time to provide such feedback but this was the crappiest service ever!
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Category: Auto Insurance