Fees and Charges explained
We charge fees to cover the costs of setting up, servicing and cancelling policies. This allows us to maintain high levels of service whilst we continue to invest in solutions to improve our processes and develop our communication platforms, allowing us to offer our customers increased flexibility and choice in how and when you contact us. All fees are retained by Endsleigh and are not payable to the insurer.
We will always be clear and transparent about our fees, providing information before you purchase and confirmation afterwards.
Mid-term adjustment fee -This fee covers the cost of servicing your policy when changes need to be made. e.g. change of address.
Duplicate document fee -This fee is charged if you request duplicate documentsafterthe first 30 days of a policy start date.
Cancellation fee within 14 day cooling off period -This fee is charged if you cancel your policywithin14 days of the policy start date.
Cancellation fee after cooling off -This fee is charged if you cancel your policyafterthe first 14 days of the policy start date.
Termination fee -We may cancel your policy by sending
you seven days notice in writing to your last known address. This will only happen if we find that information you have provided us with is incorrect and we are no longer able to offer you cover. We will refund any premium which may be due to you in accordance with the terms of this condition. In the event we terminate your policy a termination fee will be charged.
Administration fee -This fee covers the cost of setting up your policy and is applied to Home and Landlord policies that are transacted over the telephone (offline) and at renewal however transacted. The charge is applied to each individual policy. The fee is also applied to Motor policies that are transacted over the telphone (offline).
If this doesn't answer your question then please check related answers below, try searching again or use our Chat option for one of our experienced agents to get back to you.
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Chat opening hours: Mon - Fri 9am to 8pm Saturday 9am to 5pm
Sunday 10am to 4pm
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Category: Auto Insurance