What driving purposes are covered under the Domestic UK Motor policy?

The Domestic UK Motor policy allows use of your car for social, domestic and pleasure purposes, commuting to and from a permanent place of work. Fleet vehicles, business vehicles, motorbikes, vans, and motor homes are excluded from the policy. The policy holder isn't insured to drive other vehicles without policy documententation. Only insured drivers stated in the policy documentation are covered.

When will my registration show on the Motor Insurance Database (MID)?

Your vehicle will show on the MID within a 7 working days of your policy purchase.

Does the Domestic UK Motor policy cover driving other cars?

Please check you policy wording to confirm whether driving other vehicles is allowed. If you have any questions please contact us at: +44 (0) 333 300 0570

Can I purchase add-ons after inception?

We only offer our ‘add-ons’ at the time of purchase. We cannot add these to your policy after inception/purchase of policy.

Is windscreen cover included?

Windscreen cover is included on all fully comprehensive policies, subject to your policy excess. Please refer to your policy wording to confirm cover levels.

Is a courtesy car included in the UK Motor policy?

Please refer to your policy wording If you have any questions please contact us at: +44 (0) 333 300 0570

How can I cancel my policy?

If you wish to cancel your policy for any reason please contact us on: +44 (0) 333 300 0570

If have an issue with my insurance coverage or the servicing of my policy, who should I contact?

At Clements, we work hard

every day to ensure our customers are fully satisfied with our coverage and service.  Still, if you would like to contact us to seek redress for an issue or file a complaint, we have a process that facilitates a speedy resolution and provide you with a response at the earliest possible stage.

Please call us at:+44(0) 333 300 0578.

Conversely, send us an email with your issue at: or mail us:


Customer Services Clements Worldwide Insurance Services Saxon House 1 Cromwell Square Ipswich


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If your policy start date isAFTER 30 September 2016 please contact us at: +44(0) 333 300 0583.
If your policy start date is BEFORE30 September 2016 please contact the appropriate insurer below.

All claims are dealt with by the insurer, who is clearly shown on the top of your Certificate of Motor Insurance. Please contact the relevant insurer using the following contact details:


Please call 08444 776544 to inform AIG of your claim

Please email the completed  claims form  to the claims team at AIG:


Please use the following Zurich numbers:

  • First notification: 0845 366 0058
  • Existing claims: 0845 366 0059
  • Windscreen: 0800 068 5710

Equity Red Star

In the event of an accident, please call the ERS claims helpline on 0845 602 3379.

For additional information, please refer to your Policy Document. 

How do I report a Breakdown?

Providing you have purchased Breakdown Cover, please contact AXA on 01737 826 006

How do I contact ARC Legal?

Providing you have purchased Legal Expenses Cover, please contact ARC Legal on 0844 770 9000

Category: Auto Insurance

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